Integrating total quality management in a library setting / Susan Jurow, Susan B. Barnard, editors
Tipo de material:
TextoDetalles de publicación: New York : The Haworth Press, c1993Descripción: 201 p. : il. ; 23 cmISBN: - 1560244631 (acid free paper)
- 156024464X (pbk. : acid free paper)
- Z678 I61121 1993
| Tipo de ítem | Biblioteca actual | Biblioteca de origen | Colección | Signatura topográfica | Copia número | Estado | Notas | Fecha de vencimiento | Código de barras | Reserva de ítems | |
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Libros para consulta en sala
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Biblioteca Antonio Enriquez Savignac | Biblioteca Antonio Enriquez Savignac | COLECCIÓN RESERVA | Z678 I61121 1993 (Navegar estantería(Abre debajo)) | 1 | No para préstamo | Biblioteca | 014302 |
Publicado también como v. 18, números 1-2 de Journal of Library Administration
Incluye referencias bibliográficas
Introduction : TQM Fundamentals and Overview of Contents / Susan Jurow -- Library Approaches to Total Quality Management -- TQM : The Director´s Perspective / D. Kaye Gapen -- Organizational Development and TQM : The Harvard College Library´s Experience / Mary Elizabeth Clack -- Total Quality Management : The Oregon State University Library´s Experience / Karyle S. Butcher -- Implementing Total Quality Management : A Model for Research Libraries / Susan B. Barnard -- Implementing a Total Quality Management Program -- Customer Service : Another Side of TQM / Arlene Farber Sirkin -- TQM Training : The Library Service Challenge / Tim Loney -- Problem Solving Teams in a Total Quality Management Environment / Constance F. Towler -- Tools for Measuring and Improving Performance / Susan Jurow -- Supporting Total Quality Management Efforts -- Quality Reward and Awards : Quality Has Its Own Reward, but and Award Helps Speed the Process / W. David Penniman -- Creating Partnerships : Forging a Chain of Service Quality / Richard Lynch -- Learning from the Experience of Others -- Total Quality Management initiatives in higher education / Maureen Sullivan -- Total Quality Management in the Defense Fuel Supply Center : Issues Observations / Eugene E. Matysek, Jr.
Compra 071113 1063.00
