Chapter 1: Managing performance -- Is performance appraisal a paper tiger? -- The trouble with performance appraisal -- {uml}Well, here´s another fine mess, Stanley{uml} -- The hidden agenda of performance appraisails -- Performance magement: not just an aninual appraisal -- Curing the appraisal blues -- Appraisin performance appraisals -- Why no one likes your performance appraisal system -- How to conduct a real performance audit -- A performance planning primer -- No excuses with smart performance standards -- Thinking about performance -- Performance appraisal training: obstacles and opportunities -- How to desing an objective performance-evaluation system -- Is your performance appraisal process ready to go to court? -- On-the-job performance objectives -- Nine ways to upgrade performance discussions -- Desingning and using effective performance appraisal forms -- Eight ways to ensure fair and eccurate performance appraisal -- Goal setting is the first step in any performance program -- The ´roots´of performance management -- Human competence: engineering worthy performance -- Measuring potential for performance improvement -- Performance I the purpose -- Empowerment: helping people take charge -- Zapp! -- How to manage wild ducks -- Two ways to the top -- Beyond teamwork -- Chapter 2: Motivating performance -- The science of winning Incentives and the bear if the bear had used business training as a model -- If the bear had used a business model to handle information -- Enhancing skills acquisition through achievement motivation -- Self-fulfilling prophecy: better management by magic -- How to turn employees off: a conversational primer -- Managing motivation -- The hawthorne effect: orwell or buscaglia? -- 30 ways to motivate employees to perform better -- Will the real motivation theory please stand up? -- Keeping employees in line without punishment -- Understaining motivation and behavior -- Motivation theories -- How to motivate your trainees -- How pf/pr pays off for human resources managers -- Powerful tools for training, motivating and managing better -- Motivation Too little, too late? -- A trainer´s glossary -- How killed corporate loyalty -- The new employment contract -- New carrots for new workers -- Chapter 3: Rewarding and recogninzing performance -- Rewards and recognition: yes, they really work -- The power of positive feedback -- Rewarding and recognizing trainers -- When and how to use incentives in training -- Sharing the wealth: HRD´s role in making incentive plans work -- The training/incentives connection -- Combine recognition and reward -- How awards and incentives can help speed up learning -- The 3Rs of productivity improvement: responsibility, recognition, reward -- Recognition awards: how and why to use them -- Money versus merchandise: which is the best motivator and the best incentive?

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