Chapter 1: Classics for the classroom: Ideas and Issues for instructors New & Old -- Stimulating and managing participation in class -- How to survive the first class taught -- Stage fright: Break the barrier -- Making the most of the first 20 minutes of your training -- How to prepare for presentations -- 16 ways to save time in the classroom -- 5 ways to get trainees to open up and get moving -- Learning to listen to trainees -- Handling the "I"d rather be somewhere else´trainee -- How to handle tough trainnequestions -- Success depends on small group size and arrangements -- 20 ways to energize your training -- 6 media guidelines for memorable training -- The power of the socratic method -- Use storytelling to make a point -- Using mental emagery to enhance learning -- 10 Steps to teaching listening and questioning skills -- Teaching trainees how to use critical thinking skills -- Try ´start´: systematic tool helps you choose right instructional aids -- I know you -- cantt see this, but.. -- Questions to ask before using behavior modeling -- 9 ways to make role-playing off in training -- How to turn reluctant trainees into role- players -- Chapter 2: Understanding & motivating the adult learner -- Adult learning: what do we know for sure? -- Motivating & managing learning in the classroom -- 20 ways to motívate trainees -- Dealing with age and experience differences in the classroom -- 5 trainer behaviors that increase motivation to learn -- Second thoughts about the -- Myers-briggs type indicator (MBTI) -- No self-efficacy, no performance -- Breaking the pattern of learned helplessness -- Enhancing skills acquisition through achievement motivation -- Understanding trainee communication styles -- Reminder: learning is a self- activity -- Chapter 3: The changing world of training -- The new trainer -- A rabble-rousing roundtable with some of training´s leading lights -- Reengineering the training department -- Performance technology: blueprint for the learning organization? -- Roger schank´s radical plan to reshape corporate learning -- 21st century human performance -- No time to train -- A trainer´s guide tobusiness problems -- Using action learning -- Making competencies pay off -- Chapter 4: Ensuring training transfer to the job -- Accelerated learning: madness with a method -- 9 ways to make training pay off on the job -- Keep supervisors from sabotaging your training efforts -- Using checklists as an aid to transfer of training -- The causes and cures of leraner overload -- Chapter 5: Measuring training´s return on investment (ROI) -- Yes, you can weigh training´s value -- Does your training make a difference? Prove it! -- Simplifying ROI -- ROI of soft-skills training

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