Chapter 1: Evaluating training at levels 1-4 -- Prove it! -- Does your training make a difference? -- Levels of evaluation -- How Arthur Andersen did a level 4 study -- Rx for good performance -- Yes... you can weigh training´s value -- The fallacy of the burden of proof -- Simplifying ROI -- How to escape corporate America´s basement -- Training for impact -- Measuring the goodness of training -- How to calcúlate the costs and befits of an HRD program -- Red flag -- The dollars and sense of corporation training -- ROI: what should training take credit for? -- Decipher the real feedback on smile sheets -- Sins of omission -- Chapter 2: Building better pre-and post-training tests -- One more time: test trainees before you train them -- Wait to correct trainees´s tests -- Six more benefits of pretesting trainees -- Using certification to evaluate training´s effetiveness -- Constructing tests that work -- Using dailies to keep training on target -- Chapter 3 Improving transfer of training to the job -- 28 techniques for transforming training into performance -- Transfer of learning: the laboratory perspective -- 9 ways to make training pay off back on the job -- But will they use training back on the job? -- Measuring back-on-the-job performance -- Chapter 4: Measuring the payoff of sft-skills training -- Why soft-skills training doesn´t take -- ROI of soft-skills training -- How to make level 3 evaluation of soft-skills training pay dividends -- Chapter 5: Evaluating management development and sales training -- Measuring the impact of management development -- How to get the most out of 360º feedback -- Teaching Johnny to manage -- Sidebar here -- How do you know it Works? --Tying training to the bottom line Is it really leadership training? -- Are sales training results measurable? -- What to measure to prove the effectiveness of sales training -- Build plenty of evaluation into your sales training - early and often -- Yes, you can evaluatebottom-line results -- Chapter 6: Using technology to enhance evaluation -- If used correctly, technology can reduce cost of evaluation -- How keypad response systems can improve your training evaluations -- Technology makes level 3 evaluation feasible and friendly -- Delivering evaluation forms via computer network

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DH