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Microsoft dynamics CRM 2011 : step by step / Mike Snyder, Jim Steger, Brendan Lander

Por: Colaborador(es): Tipo de material: TextoTextoDetalles de publicación: Redmond, WA : Microsoft Press, c2011Descripción: xxiv, 417 p. : il. ; 23 cmISBN:
  • 0735648905
  • 9780735648906
Tema(s): Clasificación LoC:
  • HF 5415 .5 S69
Contenidos:
Overview -- Introduction to Microsoft Dynamics CRM --Getting around in Microsoft Dynamics CRM -- Working with accounts and contacts -- Working with activities and notes -- Using Microsoft Dynamics CRM for Outlook -- Sales and marketing -- Working with leads and opportunities -- Using marketing lists -- Managing campaigns and quick campaigns -- Working with campaign activities and responses -- Service -- Tracking service requests -- Using the knowledge base -- Working with contracts and Queues -- Reporting and analysis -- Working with filters and charts -- Using dashboards -- Using the report Wizard -- Using advanced find -- Reporting with Excel -- Data management -- Bulk data importing
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Libros para consulta en sala Libros para consulta en sala Biblioteca Antonio Enriquez Savignac Biblioteca Antonio Enriquez Savignac COLECCIÓN RESERVA HF 5415 .5 S69 (Navegar estantería(Abre debajo)) 1 No para préstamo Ing. Telematica 032231
Libros Libros Biblioteca Antonio Enriquez Savignac Biblioteca Antonio Enriquez Savignac Colección General HF 5415 .5 S69 (Navegar estantería(Abre debajo)) 2 Disponible Ing. Telematica 032237
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Overview -- Introduction to Microsoft Dynamics CRM --Getting around in Microsoft Dynamics CRM -- Working with accounts and contacts -- Working with activities and notes -- Using Microsoft Dynamics CRM for Outlook -- Sales and marketing -- Working with leads and opportunities -- Using marketing lists -- Managing campaigns and quick campaigns -- Working with campaign activities and responses -- Service -- Tracking service requests -- Using the knowledge base -- Working with contracts and Queues -- Reporting and analysis -- Working with filters and charts -- Using dashboards -- Using the report Wizard -- Using advanced find -- Reporting with Excel -- Data management -- Bulk data importing

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